Privacy Policy

Introduction

This Privacy Policy sets out how Sheldons Dairy Limited uses and protects any information that you give Sheldons Dairy Ltd when you interact with us through our website, in person or over the phone. Sheldons Dairy Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can rest assured that it will only be used in accordance with this privacy statement. By using our services, you agree to the terms outlined in this Privacy Policy.

Sheldons Dairy Ltd may change this page from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information we collect

We collect personal information when you contact us to place an order through website forms, in‑person interactions and over the phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.

• Name
• Address and Postcode
• Email
• Phone Number
• Payment Information

What we do with the information that we gather

We collect and use personal information for the following purposes:

• To enable us to process and deliver orders that you may place.
• To manage invoices.
• We may use the information to improve product and services.
• Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Your Moo at Sheldons Dairy Ltd

Your Moo provides a secure online milk ordering and payment system. Your Moo operates on a secure network and adheres to strict data‑protection standards.

The system allows you to:

• See our extensive range of products that we can deliver fresh to your doorstep;
• View your account and make an online payment or set up a Direct Debit;
• Make changes to your next day’s delivery if amended prior to midnight;
• Amend standing orders and put temporary stops on deliveries (e.g., for holidays);
• Operate on a secure network and adhere to strict data‑protection standards.

Cookies and Tracking

Our website sheldonsonline.co.uk uses cookies and other tracking technologies to enhance your browsing experience and gather data about how you use our site. You can control cookies through your browser settings.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Chris Sheldon
Sheldons Dairy Ltd
Phone: 01565 634509
Email: sales@sheldonsonline.co.uk

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.